Privacy Policy

This online privacy policy applies solely to information collected through this website and not to information collected offline. Our practice complies with the requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) for information collected online and in person.

Robert Trujillo Orthodontics + Smile Design (R L Trujillo DMD MS PLLC) is committed to the privacy of our visitors and patients. The following policy outlines the privacy practices for the Robert Trujillo Orthodontics + Smile Design website (rtorthonb.com).

We do not sell any customer information to any third party. Additionally, we will never provide individually identifiable customer information to any third party except as follows:

• If compelled through legal processes (including court orders, warrants, or subpoenas);
• If we find that your use of our website violates any laws or usage practices;
• If information is required to finalize a payment for services or products requested.

1. Scope

This Privacy Policy applies to the Robert Trujillo Orthodontics + Smile Design website located at rtorthonb.com (the “Site”). The Site is controlled, operated, and administered by R L Trujillo DMD MS PLLC from within the United States.

1.1 Third party links

Our Site may contain links to third party websites for your convenience, including the form provider we use to collect priority list requests. We are not responsible for the privacy policies and practices of other third parties, and any information you submit to a third party is subject to their privacy policy.

2. Information we collect

2.1 Information you provide

Personal information is information that identifies you as an individual. We collect personal information when you voluntarily provide it — for example, when you join our priority list. The information you provide through forms on our website is used to respond to your request, to contact you when scheduling opens, and to provide the services you asked about. Information provided may include your name, email address, telephone number, and any details you choose to share in a message field. All information you provide is treated as private and confidential.

If you choose not to provide personally identifiable information, you may still browse the Site, but you may be unable to use certain functions such as the priority list form.

2.2 Information collected automatically

We collect aggregated information that does not personally identify you, such as your IP address, operating system and browser type, the pages you visit on our website, the address of any referring website, and the date and time of your visit. This information helps us understand how the Site is accessed and used.

Our website may use cookies — small pieces of data stored by your browser — to understand and save your preferences and to improve the performance of the Site. You may accept or reject cookies through your browser’s configuration settings.

3. Children’s online privacy

We are committed to protecting children’s privacy and safety on the Internet. Our Site is not directed toward or intended for use by children under 13. If we discover that a child under 13 has provided personally identifiable information, we will delete it. A parent or legal guardian may submit a priority list request on behalf of a minor patient.

4. How we share the information we collect

4.1 Third party service providers and internal staff

We may share information with vendors who perform services on our behalf, such as hosting this website, delivering our forms, sending email or text messages on our behalf, or processing payments. These third parties may only use the information necessary to perform the function required and may not use it for any other purpose. We will not sell or rent your personal information to third parties for their own independent use.

Access to visitor and patient information by staff and contractors is controlled by both policy and electronic means. Only authorized staff have access to this data, and all staff and contractors with access are under signed agreement not to misuse or disclose it.

4.2 Business use

We may access, preserve, use, or disclose your personal information in order to protect the rights, property, employees, and interests of the practice, or to enforce our billing or contracts. In the unlikely event of a merger, acquisition, sale, or other change in ownership, personal information may be among the transferred business assets.

5. Security

We care about the security of your personal information and maintain physical, electronic, and managerial safeguards. Data transmitted through our website is protected using Secure Sockets Layer (SSL) encryption. While no transmission over the Internet is 100% secure, we take reasonable precautions to prevent unauthorized access, use, or disclosure of your personal information.

6. SMS notifications

Robert Trujillo Orthodontics + Smile Design uses SMS text notifications to send opening announcements, scheduling and appointment messages, appointment reminders, missed-call follow-ups, and other essential practice communications. If you provide your mobile number and opt in, you consent to receive SMS notifications as described below.

How we obtain consent for SMS notifications

You may provide your express consent to receive SMS notifications by:

• Entering your mobile number and checking the optional SMS consent box on our priority list form. The box is not checked by default — checking it is how you provide consent.
• Providing your phone number directly to our team by phone or in person. Consent to SMS notifications is noted at the time the phone number is collected.

Logging of consent

We record a timestamp and the relevant interaction details whenever consent for SMS notifications is provided, whether through our website form or through direct communication with our team.

Opt-out instructions

Message frequency varies. Message and data rates may apply. You may unsubscribe from SMS notifications at any time by replying STOP to any text message, or by contacting us directly to request removal. For assistance, reply HELP to any message or call (425) 363-8403.

Full program details are on our SMS consent page and in the messaging section of our Terms & Conditions.

7. Access to and control of your personal information

We are committed to providing you with the opportunity to manage how we collect and use your personal information at any time. You may opt out of email communications by following the unsubscribe instructions in any email, reply STOP to opt out of text messages, or contact us directly to request access to, correction of, or deletion of your personal information.

8. How to contact us

For questions about this Privacy Policy, to make choices about receiving communications, or to request access to, correction of, or deletion of your personal information, contact us at Hello@RTOrthoNB.com, call (425) 363-8403, or write to R L Trujillo DMD MS PLLC, 244 Bendigo Blvd. N, North Bend, WA 98045.

9. Changes to this Privacy Policy

This Privacy Policy is effective as of the date listed above. From time to time it may become necessary to update or change it, and we encourage you to check this page periodically for the most current version. If significant changes are made, we will provide appropriate notice. Your continued use of the Site constitutes your agreement to this Privacy Policy.

See also: Terms & Conditions  ·  SMS Consent